This policy outlines the procedures for returns and refunds for softcubebox, a brand managed by SPACE FURNISHING PTE. LTD. We are committed to transparency and compliance with European consumer protection regulations.
Right of Withdrawal
In accordance with European consumer protection law, you possess the right to withdraw from your purchase within 14 days of receiving your goods, without the requirement to provide a reason. To exercise this right, please notify us via email at clothing@softcubebox.com.
Damaged or Defective Items
We monitor the quality of our shipments. If you receive an item that is damaged or defective, please contact our support team at clothing@softcubebox.com as soon as possible.
Resolution: Please provide photographic evidence of the item’s condition. Upon verification, we will process a full refund or a replacement according to your preference.
Requirement: In instances where damage is verified through photographic evidence, there is no requirement to return the item to our facility.
Returns Process
If you choose to return an item under the right of withdrawal, please ensure the product is in its original state. All returns should be addressed to our registered office:
SPACE FURNISHING PTE. LTD.
21 Woodlands Close, #03-28, Primz Bizhub, Singapore 737854
Please contact our support team prior to shipping any items to ensure you receive the necessary documentation and instructions for your return. Please note that for returns exercised under the right of withdrawal (change of mind or personal preferences), the customer is solely responsible for the international return shipping costs to our facility in Singapore.
Shipping and Delivery Enquiries
We partner with DHL, FedEx, and UPS to facilitate the delivery of your items, with an estimated transit time of 5–10 working days. We provide automated tracking notifications to your registered email address at each stage of the delivery, including dispatch, transit updates, and final local delivery. Should an order exceed the standard transit time, we will initiate an enquiry with the carrier. Depending on the investigation outcome, we will determine whether a full refund or a replacement shipment is appropriate.
Refund Processing
Refunds are processed using the original payment method used at the time of purchase. We accept payments via Visa, Mastercard, American Express, Apple Pay, Google Pay, and other common digital wallets.
Once a refund is approved, the funds will be returned to the account associated with your original payment method. Please note that the time taken for the funds to reflect in your account may vary depending on your financial institution’s processing procedures.
Contact Information
Should you have any enquiries regarding your refund or the status of your order, please reach out to us:
Email: clothing@softcubebox.com
Phone: +65 62527723
Office Address: 21 Woodlands Close, #03-28, Primz Bizhub, Singapore 737854