This Shipping Policy outlines the delivery procedures for softcubebox, a brand operated by SPACE FURNISHING PTE. LTD. We are committed to providing reliable service to our customers across Europe.
Dispatch and Origin
All orders are processed and prepared for dispatch from our facility located at:
SPACE FURNISHING PTE. LTD.
21 Woodlands Close, #03-28, Primz Bizhub, Singapore 737854
Logistics Partners and Transit Times
Logistics Partners: We collaborate with established international carriers, including DHL, FedEx, and UPS, to facilitate the delivery of our products.
Transit Times: Our standard delivery window is 5–10 working days from the date of dispatch. Please note that transit times are estimates and may be influenced by local logistics conditions beyond our immediate control.
Order Tracking
We prioritise transparency throughout the delivery process. To keep you informed, automated tracking notifications will be sent to the email address provided at the time of purchase. You will receive updates at key milestones, including:
Order dispatch from our facility;
Arrival at major transit hubs;
Local delivery status upon reaching the destination region.
Delayed Deliveries
In the event that an order exceeds the standard transit time, SPACE FURNISHING PTE. LTD. will initiate a formal investigation with the respective carrier to locate the shipment. We remain in contact with our logistics partners to resolve such matters efficiently. Based on the findings of our investigation, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
Delivery Information
Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delivery failures resulting from incorrect or incomplete information provided by the customer. If a package is returned to us due to an undeliverable address, we will contact you to arrange for redelivery or provide further options.
Customs, VAT and Import Duties
For all orders shipped to Europe, softcubebox operates on a Delivered Duty Paid (DDP) basis. All applicable customs duties, import taxes, and local VAT are fully covered by SPACE FURNISHING PTE. LTD. and are included in the final price shown at checkout. Customers will not be required to pay any additional fees upon arrival or delivery of the goods.
Contact Information
If you have any questions regarding your shipment, please reach out to our team:
Email: clothing@softcubebox.com
Telephone: +65 62527723