What payment methods are accepted?
We offer a variety of payment options to ensure a smooth checkout experience. You may complete your purchase using Visa, Mastercard, and American Express. We also support mobile payment solutions, including Apple Pay, Google Pay, and other common digital wallets.
Which logistics partners do you use and how long is the transit time?
We collaborate with reputable international carriers, including DHL, FedEx, and UPS, to deliver your orders across Europe. Our standard transit time is 5–10 working days. To ensure you are kept informed, we provide automated tracking updates to your registered email address at key milestones, such as dispatch, arrival at transit hubs, and local delivery.
Will I be charged any customs duties or import taxes upon delivery?
No. We operate on a Delivered Duty Paid (DDP) basis for all European orders. All applicable customs duties, import taxes, and VAT are fully covered by us and included in the price shown at checkout. The price you see is the final price you pay.
What happens if my order is delayed?
Should your order exceed the expected transit time, please contact us. We will initiate a formal investigation with the carrier to locate your package. Based on the outcome of this investigation, we will determine the appropriate course of action, which may include a full refund or a replacement shipment.
What is your return policy?
In accordance with European consumer protection regulations, customers have the right to withdraw from their purchase within 14 days of receipt of the goods without providing a reason. To initiate a return, please contact our customer support team at clothing@softcubebox.com to receive further instructions.
What is the process for damaged or defective items?
We strive to ensure your order arrives in excellent condition. If you receive an item that is damaged or defective, please contact our support team at clothing@softcubebox.com as soon as possible. To resolve the issue, please provide photographic evidence of the item. Upon verification, we will process a full refund or a replacement. There is no requirement to return items that have been verified as damaged or defective; a photo will suffice for our records.
How can I contact customer support?
For any enquiries regarding your order or our services, please contact us via the following channels:
Email: clothing@softcubebox.com
Phone: +65 62527723
Company: SPACE FURNISHING PTE. LTD.
Address: 21 Woodlands Close, #03-28, Primz Bizhub, Singapore 737854
We endeavour to review and respond to all email enquiries within 24 hours.